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Frequently Asked Questions

Here are some of the frequently asked questions about our products and how to resolve them.

Technical Questions

The sun, our main source of energy on earth, supplies energy in the form of light. The sun provides both visible light and invisible forms of light like infrared radiation. Infrared is an efficient method for transferring heat energy to warm our surroundings. UFO heaters operate using the same principles. They use electricity to produce infrared radiation. The infrared radiation directly heats objects in the environment and our bodies immediately as it as hits different surfaces.

  • Convection heaters need to heat all the air in the space before they can heat the space which takes longer for us to start feeling warm while UFO Heaters heats the room much faster by heating our bodies, clothes and objects around us by using photons- tiny particles made up electromagnetic radiations.
  • UFO heaters keep the humidity in the air at a comfortable level preventing any harsh effects on people with respiratory diseases such as asthma.
  • UFO heaters are energy-efficient; they reduce the amount of energy consumed, contributing to saving the environment.
  • UFO heaters can be used outdoors since wind flow does not affect them.

UFO heaters have been shown experimentally to perform more efficiently in situations where walls are poorly insulated or where they have normal insulation. The power consumption per 0C decreases with the quality of insulation. Data also shows that the difference in performance between UFO heaters also decreases as the quality of insulation increases. If your space is either poorly insulate or has normal insulation the advantage of using a UFO infrared heater over a convective heater is more significant, this is because infrared heaters are not affected breeze.

Infrared heaters use medium wave infrared radiation which is safe for humans and it is not far-infrared, which is harmful to human beings. UFO Infrared heaters also do not consume oxygen and dry the air like convective heaters. Dry air can cause respiration problems and allergies.

UFO heaters have a 2-year warranty.

UFO 1200-1300W can heat to a distance of 7m from the heater. UFO 1400-1550W can heat to a distance of 8m from the heater. UFO 1800-2000 W, UFO 2300-2500W and UFO 2900-3200W can produce heat to a distance of 9m from the heater. The data shown here were obtained from tests done at a temperature of approximately 210C. The data show the distances from the heater in an indoor setting for which the heaters are effective. This is useful for determining which heater is most suitable, and the number of heaters that are needed for your heating needs in indoor spaces.

UFO 1200-1300W can heat to a distance of 7m from the heater. UFO 1400-1550W can heat to a distance of 8m from the heater. UFO 1800-2000 W, UFO 2300-2500W and UFO 2900-3200W can produce heat to a distance of 9m from the heater. The data shown here were obtained from tests done at a temperature of approximately 210C. The data show the distances from the heater in an indoor setting for which the heaters are effective. This is useful for determining which heater is most suitable, and the number of heaters that are needed for your heating needs in indoor spaces.

Installation Questions

  • Position the heater so that it heats the entire work/ living area and not the air above or below it.
  • Ensure that the radiant heat is not directed out windows or doorways. It can pass through glass and wastes heat on objects that are outside, so direct heat away from windows/ doorways.
  • Infrared heat can also reflect off shiny or bright surfaces. So, position the heater away from these sources.
  • Do not install the heater near flammable sources, or on surfaces that will deform or discolor when subjected to heat.
  • 16 inches from the ceiling for wall application.
  • 71 inches from the floor for wall application.
  • 95 inches from the floor for ceiling application.
  • Install a minimum of 40 inches from the curtains or other decorations.
  • Place at least 40 inches away from combustible materials.
  • Place explosive materials at least 25 feet away from the heater.
  • Always have your heater in the horizontal position.

Mount the Heater at a 0- 45-degree angle. For wall applications the heater should not be titled more than 5 degrees.

These models require minimal cleaning and maintenance; however, these are some guidelines to follow:

  • Keep the heater clean and free from dusts or debris.
  • Check for any cracks on the filament and or signs of overheating.
  • Check the power cord for cracks or signs of overheating.
  • Always unplug your heater before cleaning.
  • Use a vacuum cleaner or compressed air to remove dust and debris from the reflector or filament.
  • Avoid using extension cords as this may cause overheating.
  • Do not run cords under carpets or cover with throw rugs as this can cause tripping.
  • Only use GFCI (Ground Fault Circuit Interpreter) outlet when using the heater in the kitchens, baths or exterior application areas.
  • Connect your heater to a properly rated circuit. A minimum of 15 amps is recommended.
  • Check the unit and power cord for damage before operating it.

Questions from You

You should receive the tracking ID automatically, but if you have not received one, you can send an email to support @ econatinc.com, or you may call (302) 504-4207.

We are sorry for the inconvenience this may have caused. Please send an email to support @ econatinc.com, or you may reach us (302) 504-4207. The representative will request you to send an email including your order details.

 

If you have further questions, you can contact us through the Customer Support page and we'll add your question to this list!