Frequently Asked Questions
Infrared is a type of electromagnetic wavelength just like visible light, but it is not visible to the human eye. Rather than producing something we can see, infrared waves carry tiny particles called photons that heat anything they touch, similar to how the sun heats the Earth. However, infrared is on the opposite end of the electromagnetic spectrum from harmful ultraviolet (UV) light, and is not harmful to humans like UV light is.
Electricity heats the internal filament, which then produces light and heat through infrared wavelengths. Behind the filament, our highly reflective, corrosion resistant backing then directs this heat anywhere the light reaches. This means that anything the light touches, such as your skin, clothes, furniture, walls, or floor, will feel warm. Infrared heating is different from convective heating, which relies on a flame or heat source to warm the surrounding air.
Light and heat produced by infrared radiation is completely safe, and in some cases it may even be beneficial for your health. Almost everything that produces heat, ranging from the sun to our very own bodies, radiates that heat through photons and infrared wavelengths – in fact, if you’ve ever seen an image or video from a thermal imager or heat signature camera, you’ve seen infrared radiation. While it’s true that some types of radiation are dangerous, our heaters are not capable of producing those types.
UFO Heaters heat the room much faster by heating our bodies, clothes, and objects around us by using photons, whereas convection heaters need to heat all the air in the space before they can heat the space. This result is that you feel warmer faster. UFO heaters keep the humidity in the air at a comfortable level, preventing any harsh effects on people with respiratory diseases, such as asthma. UFO heaters are energy-efficient. They reduce the amount of energy consumed, contributing to saving the environment. UFO heaters are effective outdoors because wind flow does not affect them.
In a central heating system, the heat cannot be controlled. Heat first warms the upper part of the room, then cold air goes towards the lower part. Therefore, even more energy is required to heat the lower part of the room.Since the temperature cannot be controlled in this heating system,it typically has higher installation and operation costs. In the infrared heating system, the heat is directed only to the place where the light shines. Heating in full starts in less than 30 seconds after the heater starts operating. This great reduces operating costs and leads to extra savings since you feel the heat faster than from a convective heating system. Let's look at an example of a place where heating is problematic: in a workshop with a close area of 1000 m² , 5 m ceiling height, and high heat loss, installation costs of infrared heaters are 20-50 times cheaper, and operating costs are 10-30 times more economical.
When UFO heaters are used in local places according to its power capacity, the amount of consumption will change depending on the model (such as at home and in workplaces). For example: If the 1800-watt product, which can heat 18 m², is used in the thermostat setting, it works for eight hours in an average of 24 hours, that is, approximately by 1/3 of its power. This corresponds to 14.4 kW of energy in one day. If you multiply the unit price on your electricity bill by 14.4 kW, you can find the electricity it will consume daily.
Our products are economical heating solutions. Thanks to the technology used, they heat the space, hence they are economical. The angle for heating is wide enough to warm the space.
Finding the Right Heater
When selecting one of our infrared heaters, there are several important factors you should consider: the size of the area you want to heat (inside or outside), its location, and how much heat you need to provide at that location. While UFO infrared heaters are not affected by wind, rain, or other precipitation, heat and light are dispersed differently when comparing indoor and outdoor spaces. In addition, it is important to consider how close the heater will be to people, animals, furniture, and other objects. Infrared light is safe for people and pets, but sitting too close to any type of heater can be uncomfortable and dangerous. Finally, you should consider the average temperature area and how much you need to increase it in order for the area to be comfortable. For example, far more heat is needed at 32 °F (0 °C) than at 68 °F (20 °C) in order to feel warm and cozy. Insulation may also affect this last factor, so it could be helpful to consider how insulated the are is. In the case of outdoor locations, there often is no insulation at all, which means that any increase in heat may be instantly lost when the heater is turned off.
You can check the distances from the table below.
You can check the distances from the table below.
UFO heaters have been shown to perform more efficiently in situations where walls are poorly insulated or where they have normal insulation. The power consumption per 10 °C decreases with the quality of insulation. If your space is either poorly insulated or has normal insulation, the advantage of using a UFO infrared heater over a convective heater is more significant.
This kind of product is currently not in our collection.
Our Micatronic filament is a unique technology that triples its durability by increasing stability and preventing aggregation of individual pieces. In order to accomplish this feat, the resistance wire is coated in nanoparticles and coiled around mica in a 4-axis tetragonal coiling system specially designed by UFO. The added stability also allows the bulb to be turned vertically, which is why our Micatronic heaters work great as portable standing sources of heat.
Our Micatronic heaters use our innovative design to increase durability and effectiveness while providing an aesthetic and decorative design. Additionally, while most infrared heaters can only be used horizontally, UFO Micatronic heaters are used vertically with their own built-in stand, and the T23 also comes with tip-over protection that automatically turns off the heater if it is knocked over.
Currently, there are two Micatronic heaters available: the T19 and the T23. You can find their specifications in the table below.
Micatronic heaters can be used anywhere our other models can be used, but work best indoors or in semi-open spaces.
Yes, the heaters produce the same type of heat as our other infrared heaters, and they also provide additional safety features with their tipping and distance detection sensor.
No, Micatronic heaters are not harmful or hazardous to your health. Light and heat produced by infrared radiation is completely safe, and in some cases it may even be beneficial for your health. Almost everything that produces heat, ranging from the sun to our very own bodies, radiates that heat through photons and infrared wavelengths – in fact, if you’ve ever seen an image or video from a thermal imager or heat signature camera, you’ve seen infrared radiation. While it’s true that some types of radiation are dangerous, our heaters are not capable of producing those types. In addition, they may actually be better for your health than conventional convective heating systems since they are odorless and do not dry out the surrounding air.
Thermostat Equipped Models
Change the knob's position from "0" to "1, " and the heater will start working. You can choose the most comfortable heating level by turning the knob clockwise to heat more. The heater will work on full power and low power modes to keep the room temperature at your desired level. The heaters will not shut down and will continue to work with low power unless the knob is turned to "0." If the heater is on, the filament will remain red, which can warn you against possible hazards such as covering up or blocking the heater.
If the knob on your thermostat model is at max, it means that the heater will work at the highest watts continuously. The maximum wattage varies by model.
Remote Control Equipped Models
In addition to the “Off” position, our products have five levels.
H0 means that your heater is on standby.
Press the "Sleep" button. After pressing the button, the display screen is activated. Press the "+" and/or "-" buttons to set the sleep time between 1 to 12 hours. Press "Sleep" button again to save the sleep time setting. The remaining time is displayed as hours on the screen.
The “Every day” function allows you to program a reoccurring on/off schedule for your heater. This is convenient if you want to your heater to start and stop working at the same time every day. In order to activate this function, press the "Every day" button after setting the time.If this function is active, you'll see the "Every day" text on the remote control's screen. In order to cancel the function, simply press the same button.
You can press the "Every day" button to cancel the function.
Press "Cancel" button for 5 seconds to cancel the time settings.
The internal timer on the remote may be out of sync or may have temporarily lost power. Press the "Cancel" button for 5 seconds in order to reset the remote control
With the exception of our Micartonic heaters, our products are wall-mounted and only suitable for horizontal use. In case of vertical use, the warranty may be voided and any damage to the filaments will not be covered by the company. We recommend that you read the provided step-by-step instructions or contact a professional to install the heater, and then only use the heater according to the instructions in the manual to avoid any problems.
With the exception of our Micartonic heaters, our products are wall-mounted. For this reason, only a the wall mounting equipment is included in most packages. If you are interested in using your heater with a stand, please purchase a package that includes a stand or by the stand separately from our website.
You can install your heaters easily by following the step-by-step instructions in the manual and by using the four brackets and installation screws. An installation video is also available, and you may contact our customer service representatives for additional advice.
Position the heater so that it heats the entire area and not the air above or below it. Ensure that the radiant heat is not directed towards windows or doorways. Since the heat is transmitted by light, it can pass through glass, which will waste heat and energy. Infrared heat can also reflect off shiny or bright surfaces, so please position the heater away from these types of objects or surfaces. Do not install the heater near flammable sources or on surfaces that will deform or discolor when subjected to heat.
16 inches from the ceiling for wall application. 71 inches from the floor for wall application. 95 inches from the floor for ceiling application. Install a minimum of 40 inches from the curtains or other decorations. Place at least 40 inches away from combustible materials. Place explosive materials at least 25 feet away from the heater. Always have your heater in the horizontal position.
The heater may be mounted on a ceiling between a 0° and 45° angle. For wall applications, the heater should not be tilted more than 5°.
These models require minimal cleaning and maintenance; however, all you need to do in order to clean your heater is to make sure it’s turned off and cool, then use a vacuum or compressed air to remove any dust or debris from the reflector or filament. General maintance suggestions include: Keep the heater clean and free from dusts or debris. Check for any cracks on the filament and signs of overheating. Check the power cord for cracks or signs of overheating.
Avoid using extension cords, as this may cause overheating. Do not run cords under carpets or cover with throw rugs, as this can cause tripping. Only use GFCI (Ground Fault Circuit Interpreter) outlets when using the heater in the kitchens, baths, or exterior areas. Connect your heater to a properly-rated circuit. A minimum of 15 amps is recommended. Check the unit and power cord for damage before operating.
Did you check the plug of your heater? If an electrician has checked the electricity installation of your house, did you try using another grounded wall plug? If none of these worked, you can ask for assistance from the store where you purchased your heater or the technical service representative on the invoice and other documents.
You shouldn't operate the heater and need to contact the store you bought the heater from or our technical service department.
Two AAA/Alkaline batteries are needed.
We recommend grounded plugs on the wall for your safety.
The remote control may have run out of batteries, or the battery bed may have oxidized. You can use the same remote control by cleaning the battery bed. After replacing the batteries, you can check the transmitter on the remote by using your phone's camera. If you see a red light when you press a button, your remote control is working.
When the heater tips over on 30° or any angle above, the remote-controlled models give an audible warning of three beeps and the screen shows "Er" error. Then, it sets back to the H0 start state. The power button must be pressed to reset and turn on the heater. When the heater tips over on 40° any angle above, the thermostat heaters will shut down. The heater will resume working when it's returned to the correct position.
UFO heaters have a 2-year warranty.
You can distinguish your original UFO heaters by inspecting the filaments while the heater is turned off and cool. The original filaments (the heating element or the glass heating tube) contains the UFO logo which is etched with laser on quartz glass. On the metal head you can find the heater's model, type, and serial number. Original spare parts are recommended for longevity and efficiency. Heaters that don't have all the original components are not covered by the warranty.
Order and Delivery
You should receive the tracking ID automatically, but if you have not received one, you can send an email to firstname.lastname@example.org, or you may call (302) 504-4207.
We are sorry for the inconvenience this may have caused. Please send an email to email@example.com, or you may reach us (302) 504-4207. The representative will ask you to send an email including your order details, so please have your invoice or confirmation next to you.